Terms of Use







Privacy and Cookies Policy



1.Introduction
1.1 This website (“Site”) is the property of Sparkplus Services Limited. We take the privacy of all visitors to the Site very seriously and therefore set out in this privacy and cookies policy (“Policy”) our position regarding certain privacy matters and the use of cookies on the Site.
1.2 For the purpose of the Data Protection Act 1998 (“Act”), the domain name http://www.sparkplusservices.co.uk/ (“Site”) is a website operated by Sparkplus Services Limited, registered in England and Wales under company number 8909657 with its registered address at 23 Coast Road, Newcastle upon Tyne, NE7 7RN (“we”, “us”, or “our”).
2.The policy
2.1 This Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via the Site or via email or phone.
2.2 By using the Site and any services we offer, you consent to be bound by this Policy in respect of the information collected about you.
3.Information we collect
3.1 In operating our Site, we may collect and process the following data about you:
3.1.1 Details of your visits to our Site and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
3.1.2 Information that you (or person(s) acting on your behalf, or a joint buyer) provide by filling in forms on our Site, such as when you register to receive information such as a newsletter or contact us via the contact us page.
3.1.3 Information provided to us when you (or person(s) acting on your behalf, or a joint buyer) communicate with us for any reason.
3.1.4 Information from third parties we work closely with (including for example, business partners, and contractors in technical, payment and delivery services, analytics providers, search information providers, estate agents, mortgage providers, insurance providers, utility suppliers, local authorities and financial and legal advisors).
3.2 We will process information relating to you, any individuals requesting our service jointly with you and sometimes people living with you.
3.3 If you provide to us any personal information relating to a third-party individual, usually a joint owner, occupier, or person living with you, you confirm and agree that you have the consent and agreement of that third-party individual to provide to us their personal information and for us to process it in accordance with this Policy.
3.4 The Information provided by you (or person(s) acting on your behalf, or a joint owner/occupier), the information we collect and the information we receive from third parties will be combined and used for the purposes set out in paragraph 5 below.
3.5 Information will be processed by us in both electronic and manual form.
4.Use of cookies
4.1 On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of this Site to our partners, contractors, or advertisers.
4.2 Such information will not identify you personally, it is statistical data about our visitors and their use of our Site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Site so that we can continue to develop and improve the Site.
4.3 We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Site and the service that we provide to you.
4.4 All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Site.
4.5 Any advertising featured on this Site may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Site.
4.6 For more information on cookies you can read the guidance at All About Cookies.
5.Use of your information
5.1 The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
5.1.1 To provide you with information requested from us relating to our products or services.
5.1.2 To provide information on other products which we feel may be of interest to you if you have consented to receive such information.
5.1.3 To administer your account(s) with us and manage our relationship with you including to verify your identity, process applications submitted by you, process and manage the service order.
5.1.4 To notify you about any changes to our Site, such as improvements or service/product changes, that may affect our service.
5.2 If you are an existing customer, we may contact you with information about products and services similar to those which were the subject of a previous sale to you.
5.3 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated products and services which we consider may be of interest to you. We or they may contact you about these products and services by any of the methods that you consented to at the time your information was collected.
5.4 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
5.5 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
5.6 Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.
6.Storing your personal data
6.1 We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Policy.
6.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our Site will be encrypted to ensure its safety.
6.3 The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7. Disclosing your information
7.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
7.2 We may also disclose your personal information to third parties including:
7.2.1 Where we sell any or all of our business and/or our assets to a third party.
7.2.2 Where we are legally required to disclose your information.
7.2.3 To assist fraud protection and minimise credit risk.
8.Third party links
8.1 You might find links to third-party websites on our Site. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Please check these policies before you submit any personal data to these websites.
8.2 Similarly, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third-party site and contact its owner or operator if you have any concerns or questions.
9.Changes to this Policy
9.1 Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Policy.
10.Access to information
10.1 The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of the current statutory fee which covers our costs in providing you with the information requested.
10.2 Requests should be made in writing, including your full name, address, a contact telephone number and enclosing the statutory fee.
10.3 Upon request, we may require you to provide proof of identification (e.g. a copy of your passport or driving licence) and other documentation confirming your name and address (e.g. recent utility bill) before we comply with any request for personal information about you.
10.4 Should you wish to receive details that we hold about you please contact us using the contact details in paragraph 11 below.
11.Contacting us
11.1 We welcome any queries, comments or requests you may have regarding this Policy, please do not hesitate to contact us at info@sparkplusservices.co.uk
11.2 If you would prefer to write to us then our contact address is:
Sparkplus Services Limited
23, Coast Road
Newcastle upon Tyne
NE7 7RN.